Warranty Policy

KasaCore products are covered by a 1 year limited warranty from the date of delivery.

This warranty applies only to manufacturing defects in the product. If your product has a genuine defect in material or workmanship, we will review the issue and provide a suitable resolution, which may include repair, replacement, or another appropriate solution at our discretion.

What is Covered

• Manufacturing defects
• Defective lid, cap, handle, or body caused by a production issue
• Leakage caused by a manufacturing fault
• Breakage or malfunction that occurs due to a defect in the product itself

What is Not Covered

• Damage caused by misuse, rough handling, dropping, or accidents
• Normal wear and tear
• Scratches, dents, stains, discoloration, or surface marks from regular use
• Damage caused by improper cleaning, chemicals, heat, or corrosive materials
• Rust or corrosion caused by improper care or misuse
• Any product repaired by an unauthorized person
• Missing parts or damage caused after delivery
• Commercial or heavy-duty use if the product is meant for domestic use only

How to Claim Warranty

1. Write to us at info@kasacore.com
2. Share your order number
3. Share clear photos or a short video showing the issue
4. Keep the product and packaging ready for inspection
5. Our team will review the request and respond with the next steps

Important

• Warranty starts from the date of delivery
• Warranty is valid only for the original purchaser
• Replacement is subject to product verification and stock availability
• Final decision on warranty approval will be made by KasaCore after inspection