Return & Refund policy

At KasaCore, every product is carefully checked before dispatch. Since our products fall under drinkware and personal hydration use, we keep our return policy simple, fair, and hygiene-safe.

Return Eligibility

Returns or replacements are accepted only in the following cases:

  • Wrong product delivered
  • Damaged product received
  • Manufacturing defect
  • Missing item or accessory
  • Product received with leakage issue caused by a manufacturing fault

The return request must be raised within 48 hours of delivery.

Important Proof Requirement

To process any return, replacement, or damage claim, customers must share:

  • Order ID
  • Unboxing video clearly showing the parcel label
  • Product images showing the issue
  • Outer packaging image
  • Invoice or order confirmation

Without an unboxing video for damage or wrong product claims, the request may not be approved.

Non Returnable Cases

Returns will not be accepted in the following cases:

  • Change of mind after delivery
  • Used products
  • Washed products
  • Products without original packaging
  • Damage caused by misuse, dropping, rough handling, or improper cleaning
  • Minor colour variation or finish variation
  • Requests raised after 48 hours
  • Personalized or custom products
  • Products purchased during special clearance or sale events unless damaged

Resolution Process

After verification, KasaCore may offer:

  • Free replacement
  • Store credit
  • Partial or full refund
  • Coupon code of equivalent value

Refunds, if approved, will be processed only after the returned product passes quality inspection.

Pickup and Reverse Shipping

If reverse pickup is available at your location, we will arrange it.

If pickup service is unavailable, customers may be requested to self-ship the product to our warehouse address after approval.

In cases where the return reason is not due to damage, defect, or wrong shipment, reverse shipping charges may be deducted.

Refund Timelines

Approved refunds will be processed within 5 to 7 business days after the product is received and inspected.

Refunds may be issued to:

  • Original payment source
  • Store credit
  • KasaCore wallet coupon

How to Raise a Return Request

  1. Write to us at info@kasacore.com
  2. Share your Order ID
  3. Share an unboxing video clearly showing the parcel label
  4. Share product images showing the issue and outer packaging
  5. Our team will review the request and respond with the next steps within 1 to 2 business days

Right to Reject

KasaCore reserves the right to reject return or refund requests if:

  • The product is found used
  • Proof is incomplete
  • The issue is outside the policy
  • The damage is customer-induced
  • Packaging or accessories are missing